Delivery
UK Shipping
Our shop aims to despatch orders on the same day of purchase (Monday-Friday) if ordered before 3pm.
Weekend orders will be despatched on the Monday.
Orders will usually be received within 2 to 3 working days, if not earlier.
We do offer faster shipping options when purchasing our products, but this will be at an additional cost.
Deliveries are usually sent out via Royal Mail or an alternative courier depending on the size of your order.
International Shipping
We charge for every International Shipping from UK.
Charges vary depending on what item you order and the size to be despatched.
The charges are available to see in each listing before purchasing the product.
Some of our products/listings do not have International Postage available, please get in touch for a quote.
Our shop aims to despatch orders on the same day of purchase (Monday-Friday) if ordered before 3pm.
Weekend orders will be despatched on the Monday.
Orders will usually be received within 5 to 7 working days, or further countries from the UK could take up to 10 working days.
Shipping costs can be combined to save you money depending on the size of the parcel.
Delivery Conditions
Please make sure the postage address you provide (and in Paypal) is correct, we will not be held liable for incorrect supplied addresses.
If the address given is incorrect in error, please email us asap to let us know the updated address.
If you require deliveries to multiple addresses, please place a separate order for each address as we are unable to post to multiple addresses otherwise.
Returns
We pride ourselves in the excellent quality of our products, but if you have a problem with anything, please let us know as soon as possible.
We accept a return policy within 30 days of purchase, for either a refund or a replacement.
Please email us at [email protected] and we will be happy to assist.
The buyer is responsible for the return postage costs on all of our products, and send the unused product back in its original packaging.
If the goods received are found to be faulty or not as described, we will provide a full refund once we receive the product back at our warehouse.
Refunds can take up to 7 working days to be processed once the item has been returned.
We recommend that you send your item back via recorded delivery or with proof of delivery.
Please note, made to order/custom item are non-refundable and non-returnable. This includes larger quantities of certain products where the website clearly states, this item is made to order.
Return Address:
Kalsi Cords
Unit 8 Mahal Business Centre
Nottingham Road
Leicester
LE5 4GH
UK
